Privacy policy

Recycell Inc. ("Recycell", "we") is responsible for personal information collected on recy-cell.ca.

Contact: Saint-Sauveur, QC G1K 1K2, Canada — info@recycell.ca — 418-522-6666.

We may collect: name, email, phone number, mailing address, order details, payment information (processed by Square — we do not store full card numbers), form messages, newsletter preferences, and technical data (IP address, browser type, pages visited) through essential cookies required for the site to function.

Your information is used to: process and ship orders, provide customer service, handle returns and warranty claims, process device buy-back requests, send the newsletter (with consent), improve the website, prevent fraud, and comply with legal obligations.

We process data when necessary to perform a contract (purchase), with your consent (newsletter, certain cookies), or for our legitimate interests (security, service improvement), in accordance with Quebec Law 25 and applicable Canadian privacy laws.

We may share information with service providers that help us operate the site: hosting, payment processing (Square), shipping, transactional email, and technical tools. These parties may only use your data to provide their services. We do not sell your personal information.

We retain your information as long as needed for the purposes described, including accounting and tax obligations, then securely delete or anonymize it.

You may request access, correction, or deletion of your information, withdraw newsletter consent, or file a complaint with the Commission d'accès à l'information du Québec. To exercise your rights: info@recycell.ca.

The site uses essential cookies (cart, language preference, cookie consent) and, where applicable, analytics cookies only after you accept them via the cookie banner. You may withdraw consent by clearing cookies in your browser.

We use HTTPS encryption, restricted access, and reasonable safeguards to protect your data. However, no Internet transmission is completely risk-free.

We may update this policy. The date at the top indicates the latest revision. Material changes will be noted on the site when appropriate.